Welcome to Prettytina’s FAQ page! We’re here to answer all your questions about our glamorous fashion pieces and seamless shopping experience. Below you’ll find everything you need to know about our products, shipping, returns, and more.

About Prettytina

What is Prettytina’s style aesthetic?
Prettytina specializes in celebration-ready fashion for women who want to shine. Our collection features statement pieces including sequin dresses, feather accents, lace details, and bold prints perfect for galas, parties, weddings, and special occasions.
Who is the typical Prettytina customer?
Our customers are fashion-forward women who attend special events worldwide – from Paris galas to New York rooftop parties. They value unique, eye-catching designs that make them stand out, with the convenience of global delivery.

Product Questions

How do I care for delicate items like sequin or feather dresses?
All delicate items come with care instructions and are shipped in protective garment bags. We recommend hand washing or professional cleaning for embellished pieces, and storing them in our provided garment bags between wears.
Do you offer complete outfits or just individual pieces?
We offer both! Browse our “Sets” category for coordinated outfits, or mix and match individual pieces from our dresses, jumpsuits, and skirt suits collections to create your perfect look.
How can I style Prettytina pieces?
Every order includes style inspiration cards with outfit ideas. Our pieces are designed to be versatile – a sequin dress can go from cocktail party to formal gala with different accessories!

Ordering & Payment

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Is my payment information secure?
Absolutely! We use industry-standard encryption to protect all transactions. You can shop with confidence knowing your financial information is safe.

Shipping & Delivery

What are my shipping options?
We offer two fabulous options:
✈️ Express Spotlight Service: $12.95 via DHL/FedEx (10-15 business days after shipping)
🎁 Complimentary Glamour Delivery: Free on orders over $50 via EMS (15-25 business days after shipping)
How long does order processing take?
Most orders are processed in 1-2 business days (excluding weekends). Many of our bestselling celebration pieces ship immediately as we maintain inventory for your convenience.
Do you ship worldwide?
Yes! We ship globally except to certain remote areas in Asia and other excluded regions. If you’re unsure about your location, email us at [email protected] for confirmation.
Will I need to pay customs fees?
Customs fees vary by country and are the customer’s responsibility. We include all necessary documentation to help streamline the process.

Returns & Exchanges

What is your return policy?
We accept returns of unworn, tagged items within 15 days of delivery for store credit. Please note:
– Final sale items (marked on product pages) cannot be returned
– Return shipping costs are the customer’s responsibility
– Original shipping fees are non-refundable
How do I initiate a return?
Email our customer care team at [email protected] within 15 days of receiving your order. Include your order number and which items you’d like to return. We’ll provide return instructions within 24 hours.
What if my item arrives damaged?
We reinforce packaging for delicate items, but if something arrives damaged, contact us immediately at [email protected] with photos of the damage. We’ll work quickly to resolve the issue.

Customer Service

How can I contact customer service?
Our glam squad is ready to help! Email us at [email protected] – we respond within 24 hours to ensure you’re never left waiting when it matters most.
Where is Prettytina located?
Our design studio is located at 1336 Driftwood Road, San Jose, US 95131. While we don’t offer in-person shopping, we’d love to see you wearing Prettytina – tag us on social media!

Because when you’re dressed to impress, the world should see you on your schedule. ✨